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Terms and Conditions

Last updated: August 26, 2025

1. Acceptance of Terms

By accessing and using MailQ ("Service"), you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to abide by the above, please do not use this service.

2. Description of Service

MailQ provides email marketing and communication services. We offer tools to send bulk email campaigns and manage professional email aliases through our platform.

3. User Obligations

You agree to:

  • Provide accurate and complete information when creating an account
  • Use the service only for lawful purposes
  • Not send spam, unsolicited emails, or content that violates anti-spam laws
  • Respect the rights and privacy of email recipients
  • Comply with all applicable laws and regulations

4. Prohibited Uses

You may not use our service to:

  • Send spam or unsolicited commercial emails
  • Transmit harmful, offensive, or illegal content
  • Violate any applicable laws or regulations
  • Impersonate others or misrepresent your identity
  • Interfere with the service's operation or security

5. Payment Terms

Payment terms include:

  • All payments are processed through Stripe
  • Credits are non-refundable once purchased
  • Prices may change with 30 days notice
  • Failed payments may result in service suspension

6. Privacy and Data Protection

Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and protect your information.

7. Service Availability

We strive to maintain high service availability but do not guarantee uninterrupted service. We may perform maintenance or updates that temporarily affect service availability.

8. Limitation of Liability

MailQ shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses.

9. Termination

We may terminate or suspend your account and access to the service at our sole discretion, without prior notice, for conduct that we believe violates these Terms or is harmful to other users, us, or third parties.

10. Changes to Terms

We reserve the right to modify these terms at any time. We will notify users of significant changes via email or through the service. Continued use after changes constitutes acceptance of the new terms.

11. Contact Information

For questions about these Terms, please contact us at: support@realtimecomms.co.uk