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Privacy Policy

Last updated: August 26, 2025

1. Introduction

Realtime Comms Ltd ("we," "our," or "us") operates the MailQ service. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our service.

2. Information We Collect

Personal Information

  • Name and email address
  • Account credentials
  • Payment information (processed by Stripe)
  • Communication preferences

Usage Information

  • Email campaign data and statistics
  • Service usage patterns
  • Log data and technical information
  • Device and browser information

3. How We Use Your Information

We use your information to:

  • Provide and maintain our email service
  • Process payments and manage your account
  • Send service-related communications
  • Improve our service and user experience
  • Ensure service security and prevent abuse
  • Comply with legal obligations

4. Information Sharing and Disclosure

We may share your information in the following circumstances:

  • Service Providers: With trusted third parties who assist in operating our service (e.g., Stripe for payments, Azure for email delivery)
  • Legal Requirements: When required by law or to protect our rights
  • Business Transfers: In connection with a merger, acquisition, or asset sale

We do not sell, trade, or rent your personal information to third parties for marketing purposes.

5. Data Security

We implement appropriate technical and organizational measures to protect your information:

  • Encryption of data in transit and at rest
  • Regular security assessments and updates
  • Access controls and authentication
  • Secure payment processing through Stripe

6. Data Retention

We retain your personal information only as long as necessary to provide our services and comply with legal obligations. Account data may be retained for up to 7 years after account closure for business and legal purposes.

7. Your Rights

You have the right to:

  • Access and update your personal information
  • Request deletion of your data (subject to legal requirements)
  • Object to processing of your information
  • Withdraw consent where processing is based on consent
  • Data portability (receive your data in a structured format)

8. Cookies and Tracking

We use essential cookies to operate our service and may use analytics cookies to improve user experience. You can control cookie preferences through your browser settings.

9. Third-Party Services

Our service integrates with third-party providers:

  • Stripe: Payment processing (subject to Stripe's privacy policy)
  • Microsoft Azure: Email delivery infrastructure
  • MillionVerifier: Email verification services

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place for such transfers.

11. Children's Privacy

Our service is not intended for users under 18 years of age. We do not knowingly collect personal information from children under 18.

12. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of material changes via email or through our service. The updated policy will be effective when posted.

13. Contact Us

For questions about this Privacy Policy or to exercise your rights, contact us at:

Realtime Comms Ltd

Email: support@realtimecomms.co.uk